Features at Glance
Appointment Reminders
VetShout! Appointment reminders are sent via email and/or text message prior to upcoming appointments to all clients who have an email address and/or cell number in your veterinarian management software (VMS). We place the power in your hands to enable you to completely customize when and how reminders go out to clients. Clients can easily confirm appointments with our one-click confirmation and your practice will be notified via email or by reviewing a report available in your VetShout! online account.
There are two types of appointment reminders: we offer an "Advanced Notification" that goes out anywhere from a week to a month before the appointment, and a "Upcoming Appointment" that can be set for delivery anywhere from 7 days to a day before the actual appointment date and time, allowing your clients sufficient time to make any changes to their appointment if needed.
All VetShout! Appointment Reminders go out via email and/or text message, containing the pets name, the appointment date and time and a convenient one click confirmation button. Your email reminder also contains a photo of you or your team (optional), and your clinic name and logo. We also provide a built in map and directions to your clinic, a refer-a-friend button to help spread the word and get you new clients, and a whole host of social media tools that will allow your clients to "like" you on Facebook and to follow your business on Twitter. On top of all this, we provide a convenient "Add To Calendar" feature for your clients for their appointments.
MyWellness
VetShout! automatically notifies your clients when their pet is due a check-up. Pets who have not been in your clinic for 6 months (we cross check to make sure they do not have any future appointments in your schedule) are notified that they are overdue for a checkup and encouraged to schedule an appointment. Notifications can be delivered via e-mail and/or text message.
All VetShout! Check-Up Reminders go out via email and/or text message, containing the pets name and a "Request An Appointment" button to allow your client to notify you they wish to make an appointment. Your email reminder contains a photo of you, your clinic name and logo. We also provide a map and directions to your clinic, a refer-a-friend button to help spread the word and get you new clients, and a whole host of social media tools that will allow your clients to "like" you on Facebook and to follow your business on Twitter. Your practice will be notified via email or by reviewing a report available in your VetShout! online account.
MY12Month
VetShout! reactivates pets that your office has not seen for twelve months or more. We cross check to determine if any records belong to clients that you no longer wish to see (Moved from the area, outstanding accounts etc), we then deliver customized reminders to your clients to notify them that it has been 12 months since their pet was last seen by your clinic.
All VetShout! My12Months go out via email and/or text message, containing the pets name and a "Request An Appointment" button to allow your client to notify you they wish to make an appointment. Your email reminder contains a photo of you, your clinic name and logo. We also provide a map and directions to your clinic, a refer-a-friend button to help spread the word and get you new clients, and a whole host of social media tools that will allow your clients to "like" you on Facebook and to follow your business on Twitter. Your practice will be notified via email or by reviewing a report available in your VetShout! online account.
Birthday Shout-Out
Let your clients know you care about their pet and appreciate their business by sending their pet a personalized birthday card via e-mail and/or text message on the day of their pets birthday.
All VetShout! Birthday Greetings go out via email and/or text message, containing the pets name and a "Request An Appointment" button to allow your client to notify you they wish to make an appointment. Your email reminder contains a photo of you, your clinic name and logo. We also provide a map and directions to your clinic, a refer-a-friend button to help spread the word and get you new clients, and a whole host of social media tools that will allow your clients to "like" you on Facebook and to follow your business on Twitter. Your practice will be notified via email or by reviewing a report available in your VetShout! online account.
Social Media
VetShout uses a simple yet sophisticated method to help convert survey-based reviews left by your clients on your VetShout MySite portal into real reviews on the most influential social and search sites out there.
Pet Health Newsletter
VetShout! delivers fully customizable e-newsletters to your client database. These Newsletters are a cost effective and efficient method of communication for your entire clinic. Emails can be personalized using the client's first name and pet's name.
Select the articles that best serve your clinic from our extensive database and then select the dates you'd like the newsletters delivered, it's that simple! Newsletters are a fantastic way for you to keep in front of your clients by introducing new products or services, share health news & tips, inform clients about new clinic information, offers and promotions etc.
MySite
As part of our mission to move your clinic forward, VetShout! creates a free custom 1-page website that promotes your clinic directly on search engines such as Google, Yahoo, Bing and more.
These customized sites improve your online presence and help prospective clients easily find you on the Web. VetShout! automatically populates your MySite with your office logo, office information and feedback that has been received from clients through the surveys they have filled out over time from your clinic.
MyMarketing
Wouldn't it be nice to be able to reach out to all of your clients, or a particular group of clients with the click of a button? Well now it is possible! VetShout! allows you create and design custom marketing campaigns to send emails and/or text messages to your clients, or any particular group of clients (e.g. older pet owners) instantaneously!
VetShout! empowers you to create and design your own e-mails or text messages to educate your clients, announce specials, notify clients of changes in your clinic, share changes to your schedule, share the introduction of a new technology to your clinic — or whatever else you wish to announce!
MySurveys
VetShout! strives to help you to improve client satisfaction and increase referrals by allowing customers to provide important feedback about a recent visit. Choose from our standard survey questions or create your own customized survey. Clients will automatically receive an email survey 3 days after an appointment and the results will be emailed to your clinic, and will also be available in your online VetShout! account where they will then be posted to your online MySite page for prospective new clients to view. All surveys are submitted anonymously unless a client chooses to enter their information in order to request a follow-up email or call.
Pet Portal
Improve client communications and increase loyalty with your VetShout Pet Portal!
These individual sites enable your client to:
- Check their pet's history with your hospital and see the communications you’ve sent to them (email and text) through VetShout, your communications software.
- Decide what way they would like to communicate with you. Turn on/off email/text communications, i.e. clients can turn off texts so we only send emails to them. Their choice!
- Update their contact information.
- Update their pet's information.
- Request an appointment with your hospital.
- Provide feedback.
- Refer a friend.
- Order from your online pharmacy (where available).
Mobile App
Just what you and your clients need!
- One-button navigation links to your hospital door.
- One-button communication with your hospital via text, phone, or email.
- Request or confirm appointments.
- Refer their friends.
- Write reviews that YOU authorize before publishing on social media.
- Shop for pet supplies and services.
