Last Updated: 01/30/2015
VetShout is a leading provider of automatic email and text -based customer relationship management solutions for Veterinary Clinics. VetShout's solution automates customer communications through emails and texts that intended to increase client satisfaction. VetShout partners with industry related people and companies to expand relationships with clinics and build more profitable businesses.
VetShout's business is built on establishing trust with both our clinics and their clients. That trust is essential to our success. In order to establish trust with our clinics and their clinics as well as visitors to our corporate website, we intend to communicate openly and directly with each and every VetShout user whenever possible.
We treat our users' information as if it were our own personal information.
VetShout does not send any e-mail or other communications without user permission.
VetShout does not send spam.
Once VetShout has established trust with our users, we will protect that trust. We stand committed to its protection by being vigilant and constantly improving our service.
VetShout is committed to your privacy
VetShout is committed to your right to privacy. As a visitor to our website, a VetShout clinic or a client of a VetShout clinic ("consumer"), you have the right to control how you or your clients' personal information is used. We provide this Privacy policy so that anyone visiting or using our website is aware of our information gathering and dissemination practices.
Summary
The VetShout Privacy policy affects three groups of users: visitors to our corporate website, VetShout clinics and the clients of VetShout clinics or clients. This page explains how our privacy policy affects each group of users.
Clients
As a customer of a VetShout subscriber, you are receiving valuable and timely communication, including reminders and "Thank You" notes from a company you have an existing business relationship. You have the right at any time to opt-out from receiving these communications. If you would like to opt-out from receiving these communications please e-mail privacy@VetShout.com.
VetShout clinics
VetShout asks new clinics to provide their name, business name, address, phone and fax numbers and e-mail address. In order to use VetShout's service, we upload clients' personally identifiable information into our secure servers. The collection of our clinics' information and consumer information is done solely to provide our services to clinics in accordance with your Subscriber Agreement and Terms of Use.
Corporate website visitors
VetShout collects personal information based on requests from visitors to receive further information about our services. If you have questions or concerns regarding this statement, you should contact VetShout's privacy officer by e-mail at privacy@VetShout.com.
How VetShout collects personally identifiable information
VetShout collects personal information from users at several different points within our website and hosted product. This enables VetShout to provide users with better information about our services. Providing your information to VetShout ensures that a visit to our site or hosted service is simple, convenient and productive.
Corporate website
On the corporate website, VetShout collects information about prospective clinics and other visitors based on their request to receive further information about our services. A visitor to our site will be asked to provide contact information such as name, business name, address, phone and fax numbers and e-mail address.
Hosted product
VetShout asks new clinics to provide their name, business name, address, phone and fax numbers and e-mail address. We call this "Subscriber Information". As part of VetShout's service deployment process, we securely upload your clients' personally identifiable information (we call this "Client Information") into our secure servers. This process is performed so VetShout can provide our services to clients on your behalf.
Log files
As is true of most websites, VetShout gathers certain information automatically and stores it in log files. This information includes internet protocol (IP) addresses, browser types, page views, referring URL and a date/time stamp.
Cookies
A cookie is a small text file containing a unique identification number that is transferred from a web server to the end user's hard disk, enabling the serving party to track the website activities of the user. VetShout uses cookies to help personalize your experience with our website and to ensure that no unauthorized users can access our clinics' web pages within our service.
How VetShout protects personally identifiable information:
Your personally identifiable information
VetShout will not sell, share or rent personally identifiable information, except as may be required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or other legal process. VetShout may share information with our partners.
How VetShout may use the information we collect
VetShout does collect and aggregate broad demographic information that we may use in different ways:
- VetShout may sell or share with our partners and advertisers aggregated demographic information compiled from Subscriber Information and/or Consumer Information. This information will not link aggregate user data with personally identifiable information or otherwise make it available.
- VetShout may use this information to analyze trends, to administer the site, to track user's movements around the site and to gather demographic information about our user base as a whole. This information may also be used for the purpose of monitoring and tracking use of our hosted site in order to improve product delivery to our clinics.
Choice and Opt-Out
VetShout always provides the ability for users of our website and hosted product to opt-out of having personally identifiable information used as part of our service offering. All e-mails VetShout sends out on behalf of our clinics to provide an immediate opt-out mechanism. In addition, any visitor to our site, subscriber to our service or consumer may e-mail us at privacy@VetShout.com to opt-out of receiving any further correspondence from us.
The CAN SPAM act of 2003
The e-mails VetShout sends on behalf of our clinics do not constitute spam. VetShout is in full compliance with the CAN SPAM Act of 2003.
Links to other sites
This website contains links to other sites. Please be aware that VetShout is not responsible for the privacy practices of other websites. When you leave our site, we encourage you to read the privacy statements of each and every website that you visit to review their use of personally identifiable information. This privacy statement applies solely to information collected at VetShout's website and its hosted service.
Updating personally identifiable information
Clinics to our service may update their personal information or their clients' personal information at will by logging into their home page on our hosted product site. Our software is configured to synchronize Consumer Information on a regular basis with the related subscriber's consumer database, so any updates, changes or opt-out requests communicated directly to our clinics by their clients will be automatically uploaded into our site, keeping our site up-to-date with current and correct Consumer Information.
Security
VetShout takes the highest precautions to protect our clinics' information. When you submit sensitive information via the corporate website or our hosted product, your information is protected both online and offline using standard security best practices such as firewalls, encryption and intrusion detection. Full backups are performed on the entire file system and incremental backups are done regularly. Finally, all hosted servers are kept physically secure in world-class data centers.
Changes to this privacy policy
VetShout will update this policy from time to time. A "last revised" date will always be included at the top of the statement. To keep up-to-date with VetShout's privacy policy, please check this page periodically.
Contact information
If you have any questions about this privacy policy or if you feel that VetShout is not abiding by its posted privacy policy, you can contact us by e-mailing your questions or concerns to privacy@VetShout.com or mail us at 3774 Mound View Ave, Studio City, CA 91604.
