Big Creek Pet - Olmsted

27093 W. Bagley Rd

Olmsted Twp, OH 44138

(440) 260-2364

bigcreekteam@bigcreekpetolmsted.com

www.bigcreekpetolmsted.com

Overall Rating

Overall Rating

133 reviews

Your rating: 5 out of 5 based on 132 reviews.

Latest Positive Review: I give it 5 out of 5

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12/11/2016 2:40 PM

I give it 5 out of 5

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12/9/2016 3:01 AM

The front desk ladies greet you with a smile and make you feel that they value your business and want the best for you and pet(s). The Vet and Vet Techs all seemed knowledgeable in their fields and treated my dog with great care.

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12/8/2016 9:54 AM

Very clean facility. Very friendly professional staff. Very little wait to see the veterinarian. The prices for services is reasonable

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12/8/2016 2:27 AM

Both the doctors and staff are very responsive and friendly at all times and for the most part either gets me in for an appointment when I need it or tries to answer my questions via the phone.

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12/7/2016 2:50 PM

I give it 5 out of 5

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12/2/2016 2:39 AM

I was very very pleased with the staff and feel that Caterina is well cared for.

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11/30/2016 6:11 AM

Such wonderful care. Everyone treats Beau so kindly. I appreciate all that you do.

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11/13/2016 11:55 AM

Dr. Fagan

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11/8/2016 2:39 PM

I give it 5 out of 5

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11/3/2016 3:36 AM

I wish I had taken all of my pets to Dr. Fegan. She is very knowledgeable with animals and super great with my dog. The staff is amazing all around at the Olmstead Falls location. Even when my dog Ludacris decided to make his " deposit" in front of the bank lol. Thanks for being 100% amaze balls!

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11/2/2016 4:47 AM

I give it 5 out of 5

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11/1/2016 3:01 PM

I give it 5 out of 5

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8/24/2016 5:55 PM

I give it 5 out of 5

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8/20/2016 1:55 AM

I give it 5 out of 5

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8/17/2016 11:56 PM

Everything was great, all very caring and want the best for my furbaby.

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8/13/2016 2:42 PM

Dr Fagan is wonderful with Ruby, I believe she really cares about the pets that are brought in. She makes me feel comfortable and assured that Ruby is getting the best care possible.

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8/2/2016 3:41 PM

I give it 5 out of 5

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7/30/2016 12:40 AM

Warm caring clean environment. Love of my pet that they showed.

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7/21/2016 8:40 AM

Dr. Souders and Andi treated my kitten, Gracie, like she was their own. You can't ask more than that!

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7/20/2016 2:37 PM

Love Bit Creek. Our dog Bentley is a little difficult and the staff is wonderful

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7/13/2016 12:56 AM

I give it 5 out of 5

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7/10/2016 3:56 PM

I give it 4 out of 5

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7/5/2016 6:09 AM

Very courteous, very informative, so empathetic to my dogs, understanding, friendly, all in all so glad I have my animals going here!!!

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7/4/2016 6:58 PM

I give it 5 out of 5

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7/3/2016 1:36 AM

I give it 5 out of 5

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7/1/2016 3:55 PM

I trust them, they love my pets almost as much as I do

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6/30/2016 3:13 PM

I give it 5 out of 5

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6/24/2016 3:28 PM

I give it 5 out of 5

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6/23/2016 12:44 AM

Dr. Sauder and Andi were so gentle with our kitten that she wasn't at all frightened. Our kitten was a stray and she is still on the skittish side; I was very impressed with both their professionalism and kindness!

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6/21/2016 4:04 PM

I give it 5 out of 5

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6/16/2016 3:27 PM

I give it 5 out of 5

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6/16/2016 2:43 PM

I give it 5 out of 5

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6/11/2016 5:35 PM

The veterinarians are always caring and professional. They are honest with us regarding our options for pet care and have been compassionate thoughout the process of losing a pet as well as healing a pet. We always feel respected as pet parents and love teaming up with the Big Creek vets to ensure a happy and healthy life for our fur babies!

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6/5/2016 2:13 AM

I give it 5 out of 5

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6/2/2016 2:35 AM

Big Creek has taken care of Kitko for yrs....We would trust her care to anyone else

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5/30/2016 6:04 AM

I give it 4 out of 5

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5/30/2016 1:21 AM

Dr. Feigan is undoubtedly the finest and most thorough vet I have ever had. I also truly enjoy Andi and Caroline.

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5/28/2016 4:14 PM

The staff loves my pets as much as I do

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5/21/2016 5:20 PM

I give it 5 out of 5

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5/15/2016 1:08 AM

It was our first time here and they made it easier on both our cat and us! Thank you.

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5/13/2016 12:27 AM

Very positive experience. Caring and compassionate staff.

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4/29/2016 1:42 PM

I give it 4 out of 5

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4/19/2016 2:43 PM

I love how caring the staff is with our dogs. Couldn't make them and us anymore comfortable.

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4/18/2016 4:11 AM

I had an appointment for the last serious of shots for my dog and my other dog got hurt the night before; I asked if I could bring him as well and there was no problem. I appreciate the staff taking both of my dogs in one appointment.

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4/15/2016 1:55 AM

Staff always greets us with a smile. It is clear they love animals by the way they treat, and talk to, my cats!

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4/9/2016 2:49 PM

I give it 5 out of 5

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3/31/2016 2:43 AM

They treat you like family and the animals like they are their own

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3/28/2016 6:07 AM

I give it 5 out of 5

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3/28/2016 1:24 AM

I give it 5 out of 5

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3/23/2016 8:39 PM

I give it 5 out of 5

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3/23/2016 3:23 AM

Very caring

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3/21/2016 4:25 AM

I give it 5 out of 5

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3/19/2016 2:48 PM

I give it 5 out of 5

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3/17/2016 3:29 PM

I give it 4 out of 5

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3/8/2016 3:23 PM

I give it 5 out of 5

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2/29/2016 5:29 AM

I give it 5 out of 5

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2/29/2016 1:03 AM

The staff provides excellent care for my dog, Mitch. Dr. Fegan is the Best!

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2/24/2016 8:12 AM

The staff have a good memory (take good notes) of my pet's condition, which I appreciate.

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2/21/2016 5:55 PM

I give it 5 out of 5

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2/21/2016 4:21 AM

I give it 5 out of 5

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2/7/2016 6:33 AM

I also had the chance to talk with Dr. Fegan about our other dog and she took plenty of time with me. The only negative with our association with Big Creek Pet Hosp is the high costs. The fecal exam for Tonio came to over $44 and that seems like a lot of money. But I know our pets are being well cared for. Gail S.

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2/2/2016 2:47 PM

I give it 5 out of 5

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2/1/2016 5:46 AM

Dr. Fegan is the most caring and informative Vet I have gone to in the last probably 50 years. I like her immensely and so does Bailey and I think Gracie. (smile.)

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1/23/2016 3:50 PM

I give it 5 out of 5

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1/14/2016 7:58 PM

Everyone is always very friendly and inviting!

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1/13/2016 4:01 AM

We feel that our pets are in good hands with Big Creek Hospital. The cost is a little high but the peace of mind is worth it. This worried Mom can get an appt. with you easily when needed. Gail Shieff

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1/10/2016 3:20 PM

Know my dog by name/sight. Understand her special senior needs. Also knowing her history, know her personality and "Mom", and treat her to her individual character. Making her comfortable and ease in her handling, verses staff just grab her away and handle " to policies" and make her fearful.

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1/9/2016 3:01 PM

I just love Dr Fegan. She is so good with my dog. Really everyone there is friendly and make you feel comfortable

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12/31/2015 1:54 PM

Dr Souders is knowledgeable, gentle, and has excellent bedside manner with my pets. He explains everything in easy to understand terms and he listens to what I have to say.

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12/30/2015 3:17 PM

I give it 5 out of 5

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12/29/2015 3:24 PM

I give it 4 out of 5

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12/4/2015 4:04 PM

I give it 5 out of 5

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12/3/2015 3:14 AM

The staff at both places is amazing, friendly, and right on target.

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11/25/2015 5:51 PM

Everyone is always very nice and extremely friendly!!

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11/23/2015 12:28 PM

Friendly, caring staff. Dr. Fagan is an excellent veterinarian.

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11/23/2015 12:42 AM

I could not ask for more from Dr. Fegan and staff.

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10/28/2015 2:14 AM

My fiance and I love Big Creek! We highly recommend them. Excellent customer service.

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10/20/2015 5:05 PM

They know nutrition my cat was diagnosed with diabetes they suggested high protein food and I went with Orin which is 40.00 for a 5 lb bag cats eat less insulin is 60.00 a month so diabetic should be reversed. Two weeks diagnosed and she is in normal readings. Thumbs up for the vets 33.00.so. we had a mother cat with diabetes and a different vet did not say a / word about nutrition. I would recommend this vet.

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10/18/2015 2:59 AM

We love Dr. Fagin and Andi who really take the time with us and with our dogs Walter and Chevy. The gentleman who greeted us and took our information was also great! We will be back in November with Walter for toenails to be clipped. Chevy is already feeling better and is acting like his old self again. Again thank you for everything.

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10/17/2015 2:46 PM

I give it 5 out of 5

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10/16/2015 10:46 AM

I give it 5 out of 5

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10/14/2015 12:05 AM

Everyone cares for pets and is also extremely nice to humans too.

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10/13/2015 4:09 PM

Thanks for the information on food that will keep her happy. If my other vet said anything about her diet we would not be in this situation. Thanks

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10/5/2015 1:21 AM

Dr. Fegan is undoubtedly the best veterinarian I have ever had. She explains everything wonderfully.

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9/20/2015 4:35 AM

Very friendly staff. My only complaint was being charged $39 for a wellness check when I had been charged $59, 3 weeks prior for a wellness check. My appt was for my cat's leukemia booster. I felt the double charging of a checkup was unnecessary. I feel that this could deter people from bringing their pets in for health care. Very expensive booster shot!

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9/19/2015 3:12 AM

I give it 5 out of 5

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9/14/2015 2:47 PM

Personal care.

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9/14/2015 2:30 PM

I give it 5 out of 5

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9/14/2015 5:47 AM

I give it 5 out of 5

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8/29/2015 1:09 AM

We have three babies and every time we visit the Dr's no matter which one it is they are always so friendly and make you feel as though your babies are the only babies that are patients of theirs no matter how busy they may be. I can't tell you how thankful we are to have you all in our lives especially since we have babies that need that extra care. Thank you so much again.

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8/23/2015 4:50 PM

I give it 5 out of 5

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8/12/2015 6:08 AM

I give it 5 out of 5

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7/26/2015 2:47 PM

I give it 5 out of 5

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7/22/2015 1:44 AM

I feel Dr. Fegan is the best and nicest Veterinarian in the area. She treats my Bailey as if he were hers. I also feel Andi is also wonderful.

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7/14/2015 2:59 PM

Dr. Souders and Andi always take good care of our kitties.

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7/12/2015 11:58 AM

The staff is always extremely friendly and our dogs love everyone on the staff!

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6/29/2015 5:25 AM

I have never met a vet that I (and my Bailey) like as much as we do Dr. Fegan. She truly cares about pets AND their owners

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6/28/2015 11:53 PM

I give it 5 out of 5

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6/18/2015 3:21 PM

Staff is always wonderful. Only reason I rated good instead of Excellent, was once again issue with me picking up meds, that caused me to have to make another extra trip to main office, that evening

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6/12/2015 1:06 AM

I give it 4 out of 5

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5/25/2015 7:17 AM

Everyone is super friendly and is always willing to answer any questions!

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5/24/2015 2:24 AM

Very friendly,courteous staff. Make you feel welcome as soon as you arrive. Charlie ( my cat) loved the attention the staff gave to him and he calmed down very quickly after getting out of his cage. Will definitely bring my other cats there for their checkups.

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5/11/2015 4:36 PM

Everyone made me feel like we had known one another for years! Great staff and service! THANK YOU!

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5/11/2015 9:31 AM

I give it 5 out of 5

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5/1/2015 3:42 AM

We have been taking our family pets to Dr. Fegan for over 20 years. The care that she gives to our animals is not only professional and thorough, it is also compassionate and understanding. The staff's kindness and friendliness is unmatched. (The door was held open for myself and my dog upon arrival at our last visit, welcoming us in.) I wouldn't trust anyone else with the health of my beloved pet. They treat him as one of their own. (Because he is!!) And I'm so thankful to each of you!!

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4/28/2015 11:18 AM

From the front desk to the doctor and the techs everyone is very friendly and professional.

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4/21/2015 3:43 PM

I give it 5 out of 5

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4/18/2015 3:10 PM

We are so happy we chose Big Creek as our vet! Benny is too :)

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4/14/2015 3:21 PM

Everyone was great!

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4/9/2015 3:11 PM

Dr Ferran and entire staff is so personable

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4/4/2015 5:07 AM

Our first cat grooming with Barb, previously Susan. Barb was friendly & did a great job on both cats.

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4/1/2015 4:21 PM

I like how my pets get very good care and I can tell that they are welcome here. Procedures and costs along with options are openly discussed and there are no surprises. Appts are easy to make and if one of my pets needs a quieter place, I can take him out to Olmsted to keep him calmer. I like receiving a follow up call the next day because this way if I think of something I should've said at the appt, I can bring it up and they can find out for me. If I don't hear from them about a test, I'm to

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3/18/2015 6:35 AM

Staff are friendly, quick and the convenience of your Olmsted Falls location make it a great place.

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3/10/2015 3:12 PM

I give it 5 out of 5

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3/5/2015 10:42 AM

I give it 5 out of 5

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3/4/2015 11:48 AM

Everyone is so helpful when I take my three babies to see Dr Fegan or any of the other Dr's. The ladies and gentlemen that work there are ALWAYS nice as can be. Everyone makes you so comfortable just like being at home. I can't thank you all enough for everything that you do for us.

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3/1/2015 2:49 PM

I absolutely love everything about Big Creek. The office staff, vet techs, and vets. I love that Big Creek offers state-of-the art services and is always aware of new treatments and medications available. However, the prices are a bit steep. I keep going back to Big Creek because of the service that I receive, so it ends up being "worth it." But being a long time customer (over ten years) I would expect some sort of deals or coupons for services.

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2/21/2015 3:56 PM

I give it 5 out of 5

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2/15/2015 4:57 PM

Knows Diamond and treat her accordingly. Everyone keeps you well informed of what is happening and listen to me when I have information on her behavior.

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2/13/2015 3:37 PM

I give it 5 out of 5

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2/8/2015 3:25 PM

Everyone is always kind and friendly to me and my dogs.

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12/26/2014 4:11 AM

I give it 5 out of 5

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12/22/2014 7:26 AM

I just love all of you! Your gentleness, kind words, always helpful and concerned with my dog, Abby! All you guys are great! keep up the good work. Merry Christmas & Happy New Year!11

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12/20/2014 2:47 PM

I give it 4 out of 5

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12/20/2014 1:24 AM

Groomer does a terrific job with our dog!

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12/13/2014 5:50 PM

The staff is unbelievably friendly, caring and knowledgeable!

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12/8/2014 11:34 AM

Friendly & dependable service & pet care (grooming). Susan is the best.

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12/7/2014 5:17 AM

I give it 5 out of 5

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12/6/2014 9:46 AM

Kind and understanding. Taking time to listen to any concerns and to explain conditions and treatments and answer any questions. Each pet is treated special.

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11/29/2014 7:30 AM

always accomadable for appts!

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11/24/2014 3:44 AM

Everyone is kind and friendly. They always take their time and don't rush through an appt. If I've questions at home, a phone call to Big Creek Pet is welcome and answered. Thank you!!

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11/19/2014 5:33 AM

you all truly seem to care about our pets as if they were all your own. Kind, considerate, patient, loving. Never leave a stone unturned. Find a solution to the problem.

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10/24/2014 3:25 PM

Everybody is extremely friendly and care very much about my dogs!

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Services:

- Sick or Injured Pets
- Preventive Care
- Pharmacy
- Appointments
- Emergency & Urgent Care
- Grooming

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Clients receive an email invitation to provide feedback after they've completed a visit to the hospital. This ensures that anyone reading the reviews can be guaranteed that the review is a legitimate review. We do not allow our clients to edit client reviews they receive. All reviews are actual client reviews of this hospital.

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